Royal Stoke Hospital visiting times are generally flexible, with most wards welcoming visitors outside of morning care hours and encouraging departures by 8 pm.
However, visiting rules vary by ward, and some areas like ICU or cardiac units operate under specific schedules or open visiting policies.
Planning a hospital visit can feel uncertain, especially if you’re worried about time limits, rules for children, or how COVID-19 might still affect access. This guide simplifies everything you need to know about visiting Royal Stoke University Hospital, including up-to-date hours, ward-specific policies, and essential do’s and don’ts.
Whether you’re visiting a loved one in recovery or offering support during critical care, we’ve got you covered with trustworthy guidance straight from official NHS sources.
Royal Stoke Hospital Visiting Times
Royal Stoke Hospital visiting times are designed to support patient recovery while maintaining flexibility for families and loved ones. Unlike rigid schedules used in the past, the hospital encourages open but considerate visits, typically outside of morning clinical hours.
Key Visiting Times:
- Suggested visiting hours: 11:00 am to 8:00 pm
- Recommended departure: By 8:00 pm, to allow patients to rest
- Visitor limit: Up to two people at the bedside at any time
The hospital advises visitors to avoid attending during doctors’ rounds or mealtimes unless pre-arranged with staff. These periods are essential for patient care and can become crowded. Keeping visits short and quiet helps reduce stress on patients and wards.
Visitors should sit in designated chairs and keep noise to a minimum. The hospital also enforces a no-filming/no-photography rule, preserving patient dignity and privacy. Most importantly, if you’re unwell with cold, flu, or stomach symptoms, you should not visit until 48 hours symptom-free.
Ward-Specific Visiting Hours
While Royal Stoke Hospital generally encourages flexible visiting, certain departments and wards operate under structured or special policies. Understanding the ward-specific visiting times ensures that you don’t arrive during restricted hours or interrupt essential care.
General Wards
Most general wards follow the hospital-wide guidance visiting is allowed between 11:00 am and 8:00 pm, but patients benefit most when visits are spread out and well-timed.
Visitors are encouraged to coordinate with the ward to avoid busy times such as medication rounds and mealtimes, usually around 12:00 pm–1:00 pm and 5:00 pm–6:00 pm.
Before visiting, it’s best to call the specific ward or check the UHNM website to confirm visiting rules, as policies may change based on staffing, infection risks, or patient needs.
ICU and Critical Care Units
For patients in Intensive Care Units (ICU) or Critical Care, Royal Stoke provides open visiting hours to support emotional well-being and family presence.
However, visitors must always check with nursing staff beforehand, as visiting may be restricted during procedures, emergencies, or infection outbreaks.
Only close relatives or designated individuals are allowed in ICU, and visits are usually limited to short periods to minimise stress on the patient.
Cardiac and Thoracic Wards
According to the Society for Cardiothoracic Surgery (SCTS), cardiac and thoracic wards at Royal Stoke observe two main visiting windows:
- Afternoon: 2:00 pm – 4:00 pm
- Evening: 6:00 pm – 8:00 pm
These sessions are designed to give patients adequate rest between visits and to support post-surgical recovery. Always check with ward reception, as individual needs or complications can affect access.
Special Circumstances & Compassionate Visiting
Royal Stoke Hospital recognises that some situations require more flexible and extended visiting access. Known as compassionate visiting, these exceptions support the emotional and physical needs of patients and families during sensitive times.
When Is Compassionate Visiting Allowed?
Compassionate visiting is typically arranged for:
- End-of-life care Family members and close contacts may be allowed to visit outside normal hours, including overnight in some cases.
- Patients with dementia or learning disabilities Familiar faces can reduce anxiety and support communication.
- Mental health or autism-related needs Consistent support from carers or family may be essential to treatment.
- Patients in severe distress or with cognitive impairments When a visitor plays a key role in the patient’s clinical care or well-being.
How to Arrange a Compassionate Visit
If you believe you qualify for compassionate visiting, speak directly to the ward nurse or matron. In most cases, staff are accommodating but must balance visitor access with patient safety and ward pressures. You may be asked to wear PPE or follow stricter hygiene rules.
Written permission is not usually required, but visitors must respect the privacy and dignity of others and may need to stagger visits if the ward is full.
Visiting with Children & Young People
Bringing children to visit loved ones in hospital can offer emotional comfort, but Royal Stoke Hospital takes a cautious approach to young visitors particularly those under 12 years old.
Under-12 Policy
Children under the age of 12 are not routinely permitted to visit Royal Stoke University Hospital unless there are exceptional circumstances. When permitted, the visit must:
- Be pre-arranged and approved by the nurse in charge
- Involve constant adult supervision
- Be short in duration, to avoid distress or disruption
Children are more vulnerable to infections and may find hospital environments overwhelming. Therefore, staff assess each case individually, prioritising patient well-being and safety.
When Are Children Allowed?
Children may be allowed to visit:
- When a patient is critically ill or at end of life
- If the child is particularly close to the patient (e.g. a sibling or child of the patient)
- When the family has no alternative arrangements and it’s essential for emotional support
In these cases, visitors must inform staff in advance. Hand hygiene and health screening are particularly important when children are involved.
COVID-19 & Infection Control Guidelines
Though national restrictions have eased, Royal Stoke Hospital continues to enforce key infection control practices to protect vulnerable patients and staff. Visitors must follow these protocols without exception.
Key Safety Measures
- Hand hygiene: Use alcohol-based hand sanitiser at all ward entrances and exits.
- Face coverings: Masks may be required in high-risk areas or during outbreaks. Always follow signage or ask a staff member.
- Stay away if unwell: Visitors experiencing cold, flu, or stomach symptoms (such as diarrhoea or vomiting) must stay away for 48 hours after symptoms clear.
These precautions also help reduce the spread of seasonal viruses, which can severely affect hospitalised patients, especially those who are immunocompromised.
PPE and Special Instructions
In some wards, particularly ICU, oncology, or respiratory units, you may be asked to wear additional personal protective equipment (PPE). This may include gowns, gloves, or masks depending on the clinical setting.
Staff will guide you through any requirements, so do not hesitate to ask for assistance if unsure. Remember, infection control is a joint effort that protects everyone in the hospital environment.
Emergency Department (A&E) Visiting Guidance
Visiting in the Emergency Department (A&E) at Royal Stoke Hospital is more restricted than on general wards, due to high patient turnover and clinical urgency. Policies are designed to reduce congestion and safeguard both patients and staff.
Visitor Access Rules
- One companion may be permitted for patients who require assistance, such as:
- Children and young people
- Elderly or frail patients
- Individuals with communication, mental health, or learning difficulties
- General visitors are usually not allowed in the Emergency Department unless essential.
If the department is overcrowded, additional restrictions may be imposed without notice. Staff may ask companions to wait outside or in designated seating areas depending on space and clinical need.
When to Speak with Staff
If you believe a patient needs someone to accompany them, speak to a nurse or receptionist on arrival. Exceptions can often be made where support is vital to the patient’s wellbeing or understanding of treatment.
A&E can be a stressful environment, and staff will balance safety, privacy, and compassion in determining access.
How to Prepare for Your Visit
A hospital visit is more comfortable and meaningful when you’re well prepared. Whether it’s your first time visiting Royal Stoke or you’re returning after a long absence, a little planning goes a long way.
What to Bring
- Photo ID if requested by security
- Ward details (name, number, and location)
- Essential items for the patient only if pre-approved (e.g. toiletries, reading glasses, snacks)
- Mobile phone on silent phone use is allowed but must not disturb patients or interfere with equipment
Avoid bringing flowers or bulky items unless you’ve confirmed they’re allowed. Some wards, particularly ICU and oncology, restrict such items for infection control reasons.
Parking and Access
Royal Stoke Hospital has several car parks, but they can fill up quickly. Use the multistorey visitor car park where possible and allow extra time to find a space. Payment is required and machines accept card and contactless.
For public transport users, several buses stop at the hospital entrance, with Stoke-on-Trent rail station nearby for regional visitors.
Accessibility & Support Services
The hospital is wheelchair accessible, and porters or volunteers can help guide you to wards if needed. If you require any additional support, contact Patient Services in advance.
Being punctual, respectful, and informed helps make your visit smoother and more comforting for your loved one.
Frequently Asked Questions
What are the standard visiting hours at Royal Stoke Hospital?
Visiting hours are typically flexible, with guests encouraged to arrive after 11:00 am and leave by 8:00 pm. Some wards like cardiac or ICU have more structured hours, so always check in advance.
Can I visit a patient in ICU or critical care?
Yes, Royal Stoke Hospital allows open visiting for ICU and critical care, but you must coordinate with ward staff before arriving. Visits may be brief and subject to medical activity or infection control restrictions.
Are children allowed to visit Royal Stoke Hospital patients?
Children under 12 years old are not generally permitted unless under exceptional circumstances. Visits must be agreed in advance with the ward nurse and children must be supervised at all times.
Conclusion
Understanding Royal Stoke Hospital visiting times is essential for a smooth, respectful, and meaningful visit.
While most wards welcome visitors between 11:00 am and 8:00 pm, it’s important to remember that some units like ICU and cardiac wards have more structured or flexible arrangements.
Compassionate visiting is available for patients in critical or end-of-life situations, and children under 12 may visit only under special circumstances.
Always follow infection control measures, arrive prepared, and check with the relevant ward for any changes to policy or routine.
For the most rewarding visit, plan ahead, respect staff guidance, and prioritise the well-being of your loved one.
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